1. China to Egypt

Our typical estimated delivery time from China to Egypt is:

2–3 weeks

This is an estimated timeframe, not a guaranteed delivery date.

Many orders arrive within this period. However, international orders may occasionally take longer due to supplier processing, transportation, customs, holidays, or other circumstances outside our reasonable control.

Some special-order, custom, difficult-to-source, or supplier-dependent products may require more than one month and, in some cases, more than six weeks.

If a product is expected to have an unusually long sourcing time that we know about in advance, we will try to communicate this where possible.

2. Delivery Inside Egypt

Once your order is available for local delivery, estimated delivery times are generally:

Cairo & Giza: 2–3 days
Alexandria: 3–5 days
Other cities: Please contact us for an estimated delivery time.

Local delivery times are also estimates and may vary depending on the courier, destination, weekends, holidays, workload, and other delivery conditions.

3. Shipping Costs

China to Egypt

International shipping from China to Egypt is included in the listed item price, unless explicitly stated otherwise.

Delivery Inside Egypt

Local delivery is added to the total order:

Cairo & Giza: 100 EGP
6 October & Alexandria: 150 EGP

For other cities or locations, please contact us for the applicable delivery fee.

4. How the Shipping Process Works

A GripX order may pass through several stages before reaching you:

Supplier processing → International shipping → Arrival in Egypt → Customs/clearance → GripX processing → Local delivery

The exact amount of time spent at each stage can vary.

This means that an order taking longer than expected does not necessarily mean that the order has been lost, forgotten, or cancelled.

5. International Shipping & Customs Delays

International sourcing involves parties and processes outside GripX's direct control.

Delays may occur because of:

• Supplier processing or production times
• International freight schedules
• Transportation disruptions
• Customs inspections and clearance
• Carrier delays
• Public holidays
• Chinese public holidays or extended supplier closures
• Egyptian public holidays
• Courier days off
• Unexpected logistical disruptions
• High-volume shipping periods
• Other circumstances outside our reasonable control

GripX cannot guarantee that an international shipment will never experience a delay caused by these circumstances.

We will, however, continue to follow the order and assist with situations that require our attention.

6. Public Holidays & Supplier Closures

Please be aware that international holidays can have a significant effect on sourcing and shipping times.

Certain holidays in China may result in factories, suppliers, warehouses, freight companies, or other businesses closing for several days or, in some cases, longer periods.

Egyptian public holidays and local courier schedules may also affect customs processing and final delivery.

These periods may extend the estimated delivery timeframe.

7. Special & Custom Orders

Some products require additional sourcing, supplier processing, production, customization, or unusual shipping arrangements.

These orders may take considerably longer than our standard 2–3 week international estimate.

Depending on the product and circumstances, delivery may take:

More than one month, six weeks, or occasionally longer.

If you are ordering an item for a specific competition, event, trip, or deadline, please tell us before ordering.

Unless GripX explicitly confirms a guaranteed delivery date, estimated delivery times should not be treated as guaranteed arrival dates.

8. Delayed Orders

A delay does not automatically make an order eligible for cancellation or refund, particularly when the product has already been purchased or committed to specifically for the customer.

If your order becomes significantly delayed beyond its expected timeframe, please contact us.

We will review the specific situation based on factors including:

• The current location/status of the order
• Whether the supplier has shipped it
• Whether the shipment is already in transit
• Whether it is undergoing customs clearance
• The reason for the delay
• Whether the delay is expected to be temporary
• Whether cancellation with the supplier is still possible
• Whether another reasonable solution is available

Unusually delayed orders are therefore handled case by case rather than through an automatic cancellation or refund rule.

If a genuine problem has occurred, communicate with us and we will explain what options are realistically available for your particular order.

9. If GripX Cannot Fulfill Your Order

A delayed order and an order that cannot be fulfilled are not the same situation.

If we determine that an ordered product has become unavailable or cannot reasonably be sourced or supplied, we will contact you to discuss the available solution.

Depending on the situation, this may include:

• Selecting an alternative color, size, or product
• Applying the amount paid toward another product
• Cancelling the unavailable item and arranging the applicable refund

We will not knowingly leave an order open indefinitely when we have confirmed that it cannot be fulfilled.

10.  Order Changes During Shipping

Please verify your product, size, color, and other specifications carefully before confirming your order.

Once GripX has ordered or committed to a product with the supplier, it may no longer be possible to change:

• Size
• Color
• Model
• Product
• Other requested specifications

If you need to make a change, contact us immediately.

There is no guaranteed period during which an order can be modified. Some orders may be submitted to suppliers shortly after confirmation.

If we have not yet ordered the product, we may be able to make the requested change.

If the product has already been ordered or committed to, the original order will generally proceed as confirmed.

For complete cancellation, return, exchange, and refund conditions, please refer to our Returns & Exchanges Policy.

11. Local Delivery & Customer Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Correct phone number
• Complete delivery address
• Area/city
• Any information reasonably required by the courier

Incorrect or incomplete delivery information may cause delays or failed delivery attempts.

If the courier is unable to reach you, please contact us as soon as possible so we can determine whether another delivery attempt can be arranged.

Additional delivery charges may apply where a shipment must be sent again because of incorrect customer information, an unsuccessful delivery attempt, or another issue attributable to the recipient.

12. Refused or Unaccepted Orders

If a correctly fulfilled order reaches the customer and the customer refuses or fails to accept it, the order may be subject to the conditions described in our Returns & Exchanges Policy, including applicable treatment of deposits and costs already incurred.

If there is a genuine problem with the order, we strongly recommend contacting GripX before refusing the shipment so that we can review the situation.

13. Damaged or Incorrect Deliveries

If your shipment arrives with significant transportation damage, or if you receive a product that is materially different from the product confirmed in your order, contact us as soon as possible.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of any damaged packaging when relevant
• A clear description of the issue

We will review the situation and determine the appropriate next step.

Please refer to our Returns & Exchanges Policy for complete conditions regarding defective, incorrect, returned, or exchanged products.

13. Important Note About Delivery Estimates

All delivery times displayed on our website or communicated by our team should be understood as reasonable estimates unless GripX explicitly states that a particular delivery date is guaranteed.

We cannot guarantee the exact timing of suppliers, international freight, customs authorities, or third-party delivery companies.

What we can commit to is managing your order, communicating when an issue requires attention, and taking responsibility when a material fulfillment error is caused by GripX.

14. Shipping Questions

If you have questions about:

• Delivery times
• Shipping costs
• Your order status
• Special-order timelines
• Delivery to another city
• An unusually delayed shipment
• A delivery problem

Please contact GripX through our Contact page.

Providing your order number will help us review your order more quickly.