How long does delivery take?
Standard delivery takes 2-3 weeks. Occasionally, unexpected logistics delays may occur; we appreciate your patience as we ensure your gear arrives safely.
Where does my order originate?
All orders are sourced directly from trusted, high-level manufacturers in China that are widely recognized within the international combat sports community.
What is the status of my order after purchase?
Once an order is placed, the process begins immediately:
- Procurement: Items are sourced and received at the GripX warehouse in Guangzhou.
- Transit: Orders are shipped via air freight to Egypt.
- Processing: Upon arrival at our Egypt facility, items are inspected, packaged, and transferred to our local delivery partner.
- Notification: You will receive a WhatsApp message from us as soon as your order is dispatched for local delivery.
How does the payment process work?
A 50% deposit is required to confirm your order. We accept payments via Instapay or Vodafone Cash. Once a request is submitted, a member of our team will contact you via WhatsApp to finalize the deposit. The remaining 50% balance and local delivery fees are settled upon completion.
Are there additional costs beyond the website prices?
The listed website prices cover all costs until the shipment reaches our Cairo warehouse. Local delivery fees apply once the order is dispatched within Egypt:
- Cairo: 100 EGP
- Alexandria: 150 EGP
- Other Governorates: Rates vary based on distance from Cairo.
What is the policy on returns and exchanges?
We maintain a strict no-refunds and no-exchange policy. However, if you receive an item that is defective, damaged, or does not match the size or specifications of your original order, please contact us immediately for a resolution.
Are these high-copy or "fake" branded products?
No. GripX exclusively provides original, authentic gear. Due to strict manufacturing regulations in China regarding intellectual property and brand trademarks, we do not source or distribute counterfeit or replica items.